Nebraska HHS highlights reductions in wait times, paperwork; Ricketts says streamlining is part of ‘culture change’

By December 19, 2016Uncategorized

Families seeking public services for loved ones with developmental disabilities used to wait more than two months for the state to make an eligibility decision.

Officials with the Nebraska Department of Health and Human Services said at a Monday press conference they have cut that wait to about two weeks.

They also described a new program that has eliminated the pile of forms that once had to be filled out by low-income Nebraskans seeking supplemental nutrition assistance. It can all be done via computer now, which allows state employees to focus more on the people they are helping and less on paperwork.

Gov. Pete Ricketts held up both examples to illustrate how governmental agencies can function more like private businesses. He said Monday he believes voters wanted just such a government makeover when they elected him in November 2014.

Read more at The Omaha World-Herald Bureau….

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